Right of withdrawal
You can withdraw from the purchase of physical products without giving any reason within 14 days, and in the case of e-books within 7 days.
The right to withdraw from the contract does not apply to the Consumer if the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery. The right of withdrawal from the contract does not apply to the Consumer in relation to contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
If the order is fulfilled in the form of one shipment, the deadline for withdrawal from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.
In the event of the purchase of multiple goods that are delivered separately, the deadline for withdrawal from the contract expires after 14 days from the day on which you came into possession of the last item or on which a third party other than the carrier and indicated by you came into possession of the last item.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by email or post):
- DM Sorus Sp. z o. o., ul. Boznicza 15/6, 61-751 Poznan, POLAND
- Online store: e-mail: sklep@sorus.pl
You may use the model withdrawal form, but this is not obligatory.
In order to meet the withdrawal deadline, it is sufficient to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
Consequences of withdrawal from the contract
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract.
We will make the refund using the same payment method that you used for the initial transaction, unless you expressly agree to another solution. In all cases, you will not incur any fees as a result of this refund.
We may withhold reimbursement until we receive the goods or until you provide us with proof that you have sent back the goods, depending on which event occurs first.
Information about the cost of return shipping in the event of withdrawal
Please send or deliver the item to us at the following address:
DM Sorus Sp. z o. o. Boznicza 15/6 61-751 Poznan POLAND
immediately and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the 14-day period expires.
We bear the costs of returning the items.
You are only responsible for a decrease in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.